Elder Independence is Our Focus

Supportive Services & Care Management

Our in-home and community-based services are available to all who meet the eligibility criteria without regard to race, ancestry, national origin, language, religion, gender identity or sexual orientation.

Elder Independence is Our Focus

Home Care Program

Provides supportive services that will help an elder remain safely in the community. To qualify, individuals must be sixty or older, meet financial eligibility, and have specific unmet care needs.

Home Care Program

What is the Home Care Program?

The Home Care Program provides eligible elders with the supportive services that they may need to live safely and independently at home. Services may include meal preparation, shopping, homemaking, personal care, emergency response systems, or adult day care.

How do I qualify?

A professional care manager from Elder Services will make a home visit to see if you are eligible for services. While there, the care manager will assess your health and social needs. You must be a resident of Massachusetts, be sixty years of age or older, and have a “critical need” for services. In addition, you must meet certain income guidelines.

During the home visit the care manager will determine your eligibility and work with you to develop a care plan that best meets your needs.

How do I make a referral for the Home Care Program?

You can make a referral through our Information and Referral Department. Call 1-800-244-4630 or 1-508-394-4630, M-F 9am to 5pm and ask to speak with an Information Specialist.

Who provides the Home Care services?

Elder Services has contracts with qualified provider agencies who perform the work or provide the service. Elder Services pays for the services with funds provided by the state. Your care manager will select the best provider in your neighborhood to perform the service for you, and work with you to ensure that your needs are being met.

Is there a cost for these services?

There may be a monthly charge for your services. The co-payment is based on your income, not your assets. The lower your income is, the smaller your payment will be. Elders with very low incomes are not charged any co-payment, but may make a donation.


“I never thought that I would need help taking care of my parents. I’m glad that Elder Services of Cape Cod and the Islands was there to help!”

Trying to find help for an aging family member may be overwhelming. You don’t have to do it alone. The state funded Respite Care Program supports those that provide daily services to any Massachusetts elder. We provide the rest, support, and assistance that caregivers may need in order to continue this important task. If you or someone you know needs help with the stressful or exhausting task of care giving, please give us a call and ask about the Respite Care Program and other services that are available.

What is Respite Care?

Daily care giving for an elder can be stressful, costly, and tiring. The state funded Respite Care Program is designed to provide support and assistance to caregivers so that they can continue to help an aging family member or friend.

How do I qualify?

If you are the daily unpaid caregiver to an elder in Massachusetts and you need help with the many duties of care giving, you may be eligible for Respite Care. A professional care manager will make a home visit to determine if Respite Care is right for you. Your respite services could include adult day care for the elder, the assurance of safety from an emergency response system, or assistance for you in completing household management tasks.

Can I select the type of services that I need?

Certainly! Your care manager will make scheduled calls and visits to ensure that the services are meeting the needs of both the elder and the caregiver. The care manager will arrange for your services from the provider agency as well as connecting you to other available resources and benefits, and providing advocacy to help you get the care you need.

Must our household be low income to qualify?

No. There is no income limit to eligibility and the only income counted is that of the care recipient(s). The co-payment will be calculated during the home visit so that you will know the monthly cost of your services.

Senior Nutrition Program

If an elder is homebound and unable to prepare a meal, they can receive Meals on Wheels delivered to their homes.

Senior Nutrition Program

Meals on Wheels

Meals on Wheels brings meals to people aged 60 and older who are homebound and unable to prepare their own meals. The menu is varied and the meals are nutritionally balanced, prepared without added salt, and consist of a dinner, dessert (diabetic desserts can be ordered in advance), milk, bread, and margarine. Meals are delivered between 9 AM and Noon, Monday through Friday, except on holidays. If you’re isolated and home-bound, you can arrange for extra meals that you can use over the weekend.

We ask for a small donation of $4.00 per meal to help us pay for the program, but we never deny anyone a meal if they are unable to make a donation.

It is easy to start delivery of Meals on Wheels. Simply call Information & Referral at 508-394-4630 or 1-800-244-4630.

Senior Dining

Throughout the area, you will find places to enjoy a healthy, affordable meal usually located within a local senior center or housing facility. These Senior Dining Centers provide an opportunity for you to get together with your friends… meet new people… have a reason to get up and out… enjoy a hot, nutritious meal … and maybe play a game of cards.

Transportation to some sites can be arranged. Please call your nearest site for details. During bad weather, call 508-394-4630 or 1-800-244-4630 for site closing information.

Senior Dining Centers

Call the manager of the Center nearest you 24 hours in advance for a reservation.

Barnstable (re-opening Feb. 14)
Tuesdays, Wednesdays, and Thursdays

Tuesdays & Thursdays

Tuesdays & Wednesdays

Tuesdays, Wednesdays, and Thursdays

Barnstable County Meal Sites

Martha’s Vineyard Meal Sites

Nantucket Meal Sites

Holiday Closings
No food is delivered or served on the following holidays:

New Years Day (January 1)
Martin Luther Kings Birthday (3rd Monday in January)
Presidents Day (3rd Monday in February)
Patriots Day (3rd Monday in April)
Memorial Day (last Monday in May)
Juneteenth Day (June 19)
Independence Day (July 4th)
Labor Day (1st Monday in September)
Columbus Day (2nd Monday in October)
Veterans Day (November 11)
Thanksgiving (4th Thursday in November)
Christmas (December 25)

Long Term Care Screening

Our Health Services Unit provides required screening for individuals seeking Medicaid reimbursed services such as nursing home care, adult day health programs or other community-based services.

Long Term Care Screening

Selecting Long-Term Care

Deciding whether to seek placement and then selecting a long-term care facility (nursing or rest home) can be a difficult and emotional process. The move to a long-term care facility is rarely anyone’s first choice. By being prepared, individuals can have more control over their lives and the transition can be smoother.

Long-Term Care Facilities

Nursing homes provide long-term skilled health care for residents whose needs cannot be met in the community. They are designed to care for people who are chronically ill or recuperating from an illness and need skilled nursing care, but do not require hospitalization. Rest homes provide custodial care for those who require room and board, supervision of personal care, and medication management, but do not require routine nursing services. Both nursing and rest homes are licensed and inspected by the state Department of Public Health.


Once the decision has been made to seek nursing home placement, medical eligibility must be determined through a long-term care “screening”. This screening is required for all individuals applying for Medicaid. It is also available, for a fee, to individuals who will be paying for their nursing home care with private funds.

The screening team will need to obtain information from the individual’s primary health care provider, so it is important for anyone considering a move to a nursing home to inform their physician and/or nurse of the decision to seek placement.

Contact the Elder Services Information and Referral Department to arrange for a screening at 508-394-4630 or 1-800-244-4630.

Paying for Long-Term Care

Rest home costs are covered by an individual’s ability to pay privately or qualify for social security disability insurance, or other benefits. While a rest home resident may use Medicare or Medicaid to pay for medical care, neither Medicare nor Medicaid will pay for room and board.

In nursing homes, costs may vary according to the level of care required and the extent to which it is covered by private insurance, Medicare, or Medicaid. It is important to realize that neither private nor public insurance cover all nursing home costs.

If the cost of care exceeds an individual’s income and assets, then the MassHealth Enrollment Center should be contacted for a MassHealth application. Call them at 1-800-242-1340.

If help is needed in determining financial eligibility, a consultation with an elder law attorney is recommended. SHINE counselors (Serving the Health Information Needs of Elders) also can assist with completing a Medicaid application. They can be reached at 1-800-334-9999.

Selecting a Facility

The goal should be to select the right facility for the individual, one which best meets his/her needs and assures safety and well being. Know what to look for and evaluate options.

Call the Admission Coordinators of the facilities being considered and arrange for a visit. Act like a consumer who is purchasing something of value. Visit more that one home and visit at different times of the day. During your visit, observe your surroundings. Note how residents are being treated by staff. Bring questions with you and inquire about facility policies for issues such as personal possessions, room assignments and changes, and visiting hours. Give an accurate description of the individual’s physical status and care needs to the Admission Coordinator to be sure that the facility can provide the necessary care.

Residents’ Rights

All nursing and rest home resident are protected by federal and state laws and have specific rights regarding their treatment and care. Elder Services’ Long Term Care Ombudsman Program can assist in the protection of residents’ rights. Ombudsmen visit facilities on a weekly basis to monitor conditions and to address residents’ complaints. The Ombudsman Program is also a good resource for information about the selection and admission process and other nursing/rest home related issues.

How to Get Good Care

Once a nursing/rest home has been selected and the new resident has settled into the facility, many family members are uncertain about their continuing responsibilities. They may feel that since they are no longer assisting with activities such as personal care, help at mealtime, or transportation to medical appointments then their role as a caregiver is over. Actually, the family member is just entering a new phase of care-giving by assuming the role of an advocate for good care.

An effective advocate:

  • Becomes educated about resident rights
  • Stays involved and visits often
  • Observes conditions and asks questions
  • Learns the names and positions of key staff
  • Develops mediation/negotiation skills
  • Avoids confrontational behavior
  • Helps the facility to see the family member as part of the care-giving team

One good way to make sure that a resident is receiving good care is to regularly attend care-planning meetings.

Every new resident receives a comprehensive evaluation by the various departments of the facility (physical therapy, nursing, dietary, activities) and the collected information becomes part of the resident’s care plan. This plan is reassessed at least once every ninety days. The resident and family members can be present at these meetings and they provide an excellent opportunity to ask key questions and to make sure that the different caregivers are functioning as a team.

The Ombudsman for the facility may attend as well to act as an advocate for the resident.

Options Counseling

Options Counseling is a short-term decision support process to assist consumers of any income (elders age 60 or older, or individuals over the age of 18 with any disability) and their family members, caregivers and/or significant others in making an informed choice about long term services, supports, and setting.

Options Counseling

What is Options Counseling?

Options Counseling is an interactive, short-term decision-support process to assist consumers of any income (elders age 60 or over, or individuals over the age of 18 with any disability) and their family members, caregivers and/or significant others to make an informed choice about long term services, supports, and setting.

Primary Consumers Seen by Options Counselors:

Consumers in hospitals and rehabilitation facilities, at risk of discharge to a long term care facility.

Consumers in a long term care facility seeking to return to a community setting.

Settings where counseling service is provided include:

  • Hospitals
  • Nursing Facilities
  • Rehabilitation Facilities
  • Community Settings
  • Home Settings

Methods of delivering services:

  • Telephone
  • Face-to-face
  • Via e-mail
  • Service Provided to Consumer:

The Options Counselor first looks to identify the goal of the consumer: to transition out of the nursing home back into the community, to remain in the community with services or to seek nursing home placement. The Options Counselor then provides:

  • Unbiased information about long term services and supports;
  • Information about resources available to pay for the services;
  • A consumer-driven approach that ensures the consumer’s personal goals and preferences are respected;
  • Options Counseling provided in a timely and appropriate manner based on the consumer’s situation;
  • Identification of next steps;
  • Assistance in facilitating referrals and resources as needed

Thirty days after the final counseling session, the Options Counselor contacts the consumer to determine whether the intended goal was met and to identify barriers if it was not. At that time the consumer will be asked to participate in a consumer experience survey via telephone, mail, or web based.

For more information or to make a referral, contact us at:

Elder Services of Cape Cod & the Islands
(508)394-4630, 1-800-244-4630

(508) 775-8300(V/TTY), 1-800-541-0282(V/TTY)

Family Caregiver Support Program

Strives to support and promote the ability of caregivers to continue in their caregiving role by helping them to make informed decisions, solve problems, and reduce stress.

Family Caregiver Support Program

The Family Caregiver Support Program advocates for caregivers. It identifies gaps in service and assesses the needs of elders. It also facilitates connections to resources and education for caregivers of the elderly, grandparents raising grandchildren, and individuals with disabilities cared for by elders.

Who is Eligible?

  • Caregivers age 60 and older
  • Caregivers for elders age 60 and older
  • Grandparents age 55 and older raising their grandchildren (under age 18)
  • For elders age 55 and older who care for a disabled individual who is not their child.
  • Anyone caring for someone with Alzheimer’s Disease/dementia.

How do I make a referral for the Family Caregiver Support Program?

You can make a referral through our Information and Referral Department. Call 1-800-244-4630 or 508-394-4630 M-F 9AM to 5PM and ask to speak with an Information Specialist or use the on-line referral form on this website.

Program History

The Older Americans Act, established by President Johnson in the 1960s, provides funding to each state to support its elderly population aged 60 or older. The Family Caregiver Support Program, established by President Clinton in 1999, was developed by the Administration on Aging of the US Department of Health and Human Services to support caregivers of the elderly.


  • Personal assistance in connecting caregivers with resources and services
  • Provides brief, supportive counseling around care giving issues, ongoing support and facilitates family meetings as needed.
  • Conducts caregiver assessments
  • Develops a care plan which can serve as a guide to the caregiver for future planning
  • Conducts caregiver trainings
  • Offers caregiver training in the community customized to group needs
  • Establishes and facilitates support groups
  • Builds relationships with local service providers for optimal resource development and referral
  • While caregiving is universal, each caregiver comes to us with individual needs that may require only a brief connection, or a more in-depth service which is either handled over the phone, in-home or in-office, depending on the preference of the client.

Support Group Information

The Family Caregiver Support Program offers ongoing general caregiver support groups which are available throughout the service area. Interested caregivers can call Laura Cheesman at Elder Services (508) 394-4630, ext. 451, for more information and/or registration.

Money Management Program

Money Managers assist income-eligible seniors aged sixty or older who may be at risk of losing their independence due to their failure to pay rent, utility or other basis bills on time.

Money Management Program

The Massachusetts Money Management Program assists income-eligible adults aged sixty and older, who may be at risk of losing their independence due to failure to pay rent, utility, or other basic bills on time. Individuals request money management assistance for a variety of reasons including limited support, visual impairment, disability, or cognitive issues. This program is offered free of charge to income-eligible individuals and at a small fee to others.

Trained volunteer bill payers meet with individuals in their homes to help them pay monthly bills and manage their money wisely. Volunteers also help elders avoid becoming victims of fraud, scams, or financial exploitation.

The Massachusetts Money Management Program serving Cape Cod and the Islands was developed by Elder Services of Cape Cod and the Islands, Inc. in 1999. The Money Management Program is collaboratively sponsored by the Executive Office of Elder Affairs, and Mass Home Care.

Under the Massachusetts Money Management Program’s guidelines, volunteer bill payers assist individuals with budgeting, writing checks, balancing checkbooks, and reconciling bank statements. The individual makes all bill paying and budgeting decisions, remains in control of their money, and retains check-signing authority.

Money Management Volunteers are trained, insured, and supervised by the Program Manager. Program safeguards include monitoring and supervision of all volunteer activities, file monitoring, and an annual survey of all individuals served to assess satisfaction with the services provided.

Congregate Housing at Hansen Village

Congregate housing offers affordable and supportive shared living arrangements for adults over 60 or living with a disability as an alternative to premature nursing or rest home placement.

Congregate Housing at Hansen Village

Congregate housing offers affordable and supportive shared living arrangements for adults over 60 or living with a disability as an alternative to premature nursing or rest home placement.

Our congregate house is located at the Hansen Village housing complex, a mixed use development operated by the Sandwich Housing Authority in conjunction with the Executive Office of Elder Affairs.

The residents of the Congregate House receive the supportive, social, and health services needs to assist individuals who want to continue living independently.

Residents maintain their own living units, but share common areas such as living rooms, dining, and kitchen facilities. An on-site coordinator helps to arrange needed services. To be eligible, an adult must qualify for public housing and be physically able to live on their own. Space is provided for residents to store their own food and prepare their own meals; an optional meal plan is available for the evening meal.

Congregate housing is appropriate for individuals likely to remain in the program for a minimum of one year barring infrequent and unexpected periods of acute illness.

To learn more about the Hansen Village Congregate House, contact the site coordinator at 1-508-888-1666.

Senior Care Options (Managed Care for MassHealth Enrollees)

The Senior Care Options (SCO) program is a Mass Health Program that covers all services reimbursable under Medicare and MassHealth through a senior care organization and its network of providers. The goal of the Senior Care Options programs is to help their consumers remain in the community as independently as possible.

Senior Care Options (Managed Care for MassHealth Enrollees)

Through the Senior Care Options program, a plan with $0 out-of-pocket costs, members receive a wide range of benefits and services, including dental care and transportation, coordinated by a primary care team. Members get services from their plan’s network of medical and other professionals, including a primary care doctor, nurses, specialists, and a Geriatric Social Support Coordinator from ESCCI.

SCO Eligibility Criteria:

  • Age 65 or older
  • MassHealth Standard
  • If a Medicare beneficiary must have Parts A & B
  • Primary Care Physician (PCP) and specialists in the SCO network
  • For ESCCI, only Barnstable County residents are eligible (does not cover MV or Nantucket)
  • There are no premiums or deductibles to join the SCO plan.

Enrollment in SCO is through the plan provider. ESCCI works with the following plans:

  • Boston Medical Center Health Plan (855-833-8124)
  • Fallon Community Health Plan (877-255-7108)
  • Tufts Health Plan (855-670-5934)

One Care

One Care is a MassHealth Program that bridges the gap between your MassHealth benefits and Medicare benefits. With One Care, each member is provided with a Care Team that assists in coordinating each member’s care plan. Members get services from their plan’s network of medical and other professionals, including a primary care doctor, nurses, specialists, and a long-term support services coordinator from ESCCI.

One Care Eligibility Criteria:

  • Must be between the ages of 21 and 64.
  • Eligible for MassHealth Standard and Medicare.
  • Live in the service area of the One Care plan.
  • Agree to receive covered health care services exclusively through the One Care plan.
  • PCP and any specialists seen must be part of the One Care network.
    Enrollment in One Care is voluntary.

There are no premiums or deductibles to join the plan provided the member has MassHealth Standard. Click Here to learn more about One-Care

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