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Long Term Care Ombudsman Program

Established in Massachusetts in 1973, the Long Term Care Ombudsman Program provides nursing and rest home residents with a means and opportunity to voice their concerns about their care and treatment.

Ombudsmen are trained and certified by the Executive Office of Elder Affairs to act as advocates for nursing/rest home residents.  They make weekly unannounced visits to facilities to observe and monitor conditions and to address residents' complaints. With the resident's permission, the Ombudsman will speak to the appropriate staff member to try and resolve the problem.

Ombudsmen can help you with complaints or problems regarding:

.....and Much More!

 WHAT DOES THE OMBUDSMAN DO?

WHO CAN USE THE OMBUDSMAN SERVICES?

KNOW YOUR RIGHTS

To find out more about the Long Term Care Ombudsman Program and how it can assist you, contact the Program Director at 1-508-394-4630 or 1-800-244-4630. All Calls are Confidential.

[Click here for more information about Long-term Care]